Cancellation policy

SUBSCRIPTION AND ORDER CANCELLATION POLICY

Last updated: October 13, 2026

This policy explains how customers can manage or cancel subscription purchases and request cancellation of orders placed through the NOTR online store.

1. Subscriptions

NOTR may offer selected products through a subscription service that allows customers to receive recurring deliveries at the frequency selected during checkout.

When you purchase a subscription, the applicable product page and checkout will display the subscription price, delivery frequency, and other relevant subscription details before you complete your purchase.

Depending on the subscription option selected, payments may be charged automatically at the beginning of each billing or subscription period.

By purchasing a subscription, you authorize NOTR and its payment processing providers to charge your selected payment method for recurring subscription orders in accordance with the terms presented at checkout.

Automatic Renewal

If your subscription is set to renew automatically, it will continue for successive billing periods until you cancel it.

Any applicable renewal frequency, price, and payment terms will be disclosed when you subscribe.

If the subscription price or material terms change, we will provide any notice or obtain any consent required by applicable law.

Managing or Cancelling a Subscription

You may manage or request cancellation of your subscription through the subscription management link provided in your order confirmation email or through your customer account, where available.

If you cannot access your subscription management options, contact us at hi@notr.ca for assistance.

To avoid being charged for the next subscription order, please submit your cancellation request before the next order is processed for fulfillment. Any applicable cancellation deadline will be communicated through the subscription management interface or at checkout.

A cancellation will generally apply to future subscription orders. It will not automatically cancel an order that has already been processed or shipped.

Where required by applicable law, you may have additional cancellation rights.

Subscription Payments and Refunds

Subscription payments are processed according to the billing terms displayed when you subscribe.

If a subscription payment has already been processed, cancellation will generally prevent future subscription charges but will not automatically refund a payment that has already been made.

Refunds for previously charged subscription orders are subject to our Return and Refund Policy and applicable law.

If NOTR cancels a subscription order or is unable to fulfil it, any required refund will be handled in accordance with applicable law.

2. Standard Orders

If you need to cancel or change a one-time order, please contact us as soon as possible at hi@notr.ca and include your order number.

We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may contact us to discuss any available return or refund options.

All orders remain subject to our Return and Refund Policy and applicable consumer protection laws.

3. Pre-Orders

If NOTR offers pre-orders for selected products, the applicable product page will identify the product as a pre-order and disclose relevant availability and payment terms.

You may contact hi@notr.ca to request cancellation of a pre-order that has not yet been fulfilled.

If a pre-order has already been fulfilled or shipped, any available return or refund options will be determined in accordance with our Return and Refund Policy and applicable law.

If NOTR cancels a paid pre-order, any required refund will be issued in accordance with applicable law.

4. Try Before You Buy

NOTR does not offer a Try Before You Buy program unless this option is expressly displayed on our website.

If such a program becomes available, its trial period, payment authorization, return requirements, and cancellation conditions will be disclosed before purchase.

5. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to customers under applicable Ontario or Canadian consumer protection laws.

Where mandatory legal requirements provide cancellation, refund, or other rights beyond those described in this policy, those legal requirements will prevail.